An AI receptionist that books into ServiceTitan, not a message pad.
When your CSRs are on a line, or the office is closed, the receptionist answers as a virtual scheduling assistant, qualifies the job, and puts it on the board. If the call is outside what you authorized, it hands off.
What it does on a call
It gets the problem, the address, and whether the work can wait. It uses your service area, job types, hours, arrival windows, after-hours fees, and emergency rules. A qualified call becomes a ServiceTitan booking.
- Covers overflow while CSRs are already on a call.
- Covers after hours without waiting for a morning callback list.
- Says it is a virtual scheduling assistant, and answers truthfully if asked whether it is AI.
- Transfers or flags a person when the call does not fit the rules.
What you can check afterward
Every call stays reviewable: what the customer asked, what was booked, and whether a person needed to take over. You change the rules when a call shows a gap. You do not have to trust a summary you cannot open.
What it does not do
It does not pretend to be one of your CSRs. It does not dispatch a technician on its own. It does not replace ServiceTitan. Booking, customer, and invoice records stay in the system you already run.