Privacy Policy
Last updated September 24, 2026. This policy describes information handled through the public ServicePilot website. Contracted product use may also be governed by an order form, data agreement, or other customer terms.
Information we collect
When you submit a contact or assessment form, we collect the business and contact details you provide, your message, and source information needed to respond and understand how you found us.
When analytics is enabled, the site may collect page paths, referral and campaign parameters, device and browser information, and interactions such as demo or walkthrough clicks. We do not intentionally send names, email addresses, phone numbers, call transcripts, or form messages to Google Analytics.
How we use information
We use information to respond to requests, assess product fit, operate and improve the website, measure acquisition, prevent abuse, and meet legal obligations. Browser session storage may preserve the original landing page and campaign parameters during a visit.
Service providers and disclosure
We use service providers for website hosting, analytics, customer relationship management, scheduling, authentication, and business communications. They process information for us under their own service terms. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction.
Retention, choices, and security
We retain information for as long as reasonably needed for the purposes above, contractual obligations, dispute resolution, and legal requirements. You can limit analytics through browser controls and can ask about access, correction, or deletion by emailing support@goservicepilot.com. No internet service can guarantee absolute security.
Children and policy changes
The website is for businesses and is not directed to children. We may update this policy as our website and providers change. The date above identifies the current version.