Air duct
A duct cleaning should be a booked visit, not a quote that never gets scheduled.
Air duct demand is usually scheduled work: a dryer vent, a whole-house cleaning, or a member who is due. It gets lost when the office treats every call as a callback. The receptionist books the visit you defined.
Calls air duct shops lose
These are rarely midnight emergencies. They are daytime calls that hit voicemail, and membership cleanings nobody scheduled.
- Dryer vent cleanings booked as their own visit.
- Whole-house duct cleanings in a window you actually run.
- Members who are due and have not been contacted.
- Callers who want a price you have not authorized the employee to say.
Rules that have to be yours
You teach the price promise, the home types you will clean, and whether dryer vents are a separate job. The employee does not invent a package on the call.