Roofing
An active leak and a roof estimate are not the same appointment.
Roofing inbound is mostly sales: inspections, storm checks, and replacements. A smaller set of calls is a leak that is in the house right now. The receptionist should book the appointment you allow, and it should not sell a replacement as a service call.
Calls roofing shops lose
The office loses two different things. Emergency tarps and leak calls wait until morning. Inspection requests sit in voicemail while the homeowner books the next company.
- Active leaks that need the emergency path you defined.
- Inspection and storm-check appointments that can be scheduled.
- Callers outside the service area who need a clear no.
- Estimates with no follow-up after the roof was measured.
What it will not promise
It does not quote a roof price on the phone and it does not book a crew for a replacement unless that job type is one you authorized. Insurance and supplement work stays with your team.