HVAC
After-hours no-cool and no-heat calls should land on the board.
HVAC demand spikes when the office is closed. A message service can write down 'AC is out.' The receptionist is there to decide whether it is an emergency under your rules, offer a real window, and book it in ServiceTitan.
Calls HVAC shops lose
The expensive misses are not mysterious. They are the calls that happen when the board is already full or the office is dark.
- No-cool and no-heat calls after hours that become a message instead of a window.
- Overflow on the first hot or cold day, while every CSR is already on a line.
- Replacement estimates with no follow-up after the tech leaves.
- Maintenance visits members are due for that nobody schedules.
Rules that have to be yours
What counts as an emergency, your after-hours fee, the zones you will roll a truck to, and which job types can be booked without a person are HVAC policy. ServicePilot does not ship a generic script and call it your company.